New Frontline Data: Role Clarity Is High, But Managers Are Being Set Up to Fail
A survey of 1,594 frontline workers and managers in retail, grocery, and hospitality finds workers rate role clarity highly (4.68/5), yet 46–52% of managers report new initiatives launch without adequate support, and only 23% of frontline workers believe senior leaders understand day-to-day workplace reality. Manager span of control widened from 10.9 to 12.1 direct reports over the past year, compounding the strain.
Why it matters
Read at Forbes Business Council For organizations with large frontline workforces, the bottleneck to transformation is under-resourced middle management, not worker skill or clarity — a structural fix, not a training fix.
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